Commitment to privacy and responsible use of information
Privacy of members and our customers is of utmost importance to the Graphic Arts Services Association of Australia. This includes information or opinions about members and customers that we collect and record and which could be used to reasonably identify them.
Type of personal information we collect
The kind of information we collect generally includes your name, address, telephone numbers and other contact details. We may also collect information about your utilisation of our services, including events run by the association.
We do not collect sensitive information, such as your political or religious beliefs, ethnic background or sexual preference.
Why we collect personal information
Generally, we collect and use personal information about members and customers to establish memberships and provide a range of services relating to members and customer needs, and to assist our internal administration and operations including accounting, record keeping, archiving and event management.
How we collect information
We collect personal information directly from you, such as when you apply for membership or request a service or event.
We may collect and update that information over the phone, over the Internet, in person, when you write to us or if you participate in our marketing campaigns.
We may also collect personal information through third parties such as:
- kindred industry associations;
- exhibitor and attendee lists to industry events; or
- our alliance and business partners with whom we have joint marketing arrangements.
How we store information
We store information in a combination of secure computer storage facilities and paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure.
Additionally we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
Other organisations and marketing to you
To ensure a high level of service, we may disclose information about you to outside contractors to carry out specialised activities on our behalf, eg a mailing house.
We may also use your personal information and disclose it to kindred industry bodies or our business partners, to give you information and offers about products and services offered by us or these companies.
If you do not wish to receive marketing information from us or any of these organisations, please contact us on the contact details below to update your preferences.
Access to personal information
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact us on 1300 131 787 to update your details so we can still provide you with our services.
Following a request, we will provide you with a copy of any personal information which we hold about you in accordance with our obligations under the Privacy Act. We may charge a fee for retrieving this information, in which case we will inform you of the fee in advance of providing the information. We undertake to promptly acknowledge and investigate any complaint about the way we manage personal information.